Standard UK delivery- £5.95 DPD/Royal Mail tracked 2-5 working day service
Next working day (UK)- £10.00 DPD/Royal Mail tracked next working day service, orders must be placed before 12:00 Monday- Friday (not including bank holidays)
Saturday delivery (UK)- £15.00 DPD/Royal Mail tracked next day weekend service, orders must be placed before 12.00 Monday- Friday (not including bank holidays)
Extra large parcels standard UK delivery- £15.00 DPD tracked 2-5 working day service/pallet based courier. If your order qualifies as an extra large parcel this charge will automatically be added to your order at checkout.
Heavy furniture – £58 One man and van courier service- available for UK customers only. If your order qualifies as heavy furniture this charge will automatically be added at checkout.
Once your order is placed our team will contact you to let you know when we are able to deliver your item. Please note as this is a one man service they will require help on delivery to unload your item. If you are unable to help then please contact us to discuss a quote for a two man delivery, and we will try our best to help.
Once the delivery has been made please check your item thoroughly before signing for it. Any damage must be noted on the delivery sheet before signing or the delivery must be refused.
Pick up in store- free of charge Orders can be collected from our store in Parson’s Green, London. Please select this option at checkout and our customer service team will contact you to let you know when your order will be ready to collect.
Collection from our warehouse- free of charge Orders can be collected from our warehouse in Petersfield, Hampshire by prior agreement, Monday – Friday 10am – 3.00pm. Please contact our customer service team on 02077362222 to place the order and arrange this.
EU delivery- £20.00 DPD tracked 5-7 working day service
Channel Island delivery- £20.00 DPD tracked 5-7 working day service
Outside EU delivery- £50.00 DPD/UPS tracked 5-7 working day service
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
Part Shipment of An Order
Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together. If the Next Day or Saturday options are selected the delivery will take place on this service once the items become available. If the delay is longer than 48 hours your order will be part despatched.
The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
Items not received
If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
Items damaged in transit
Although every effort is taken to ensure our parcels are well-packed when they leave our warehouse, accidents do occasionally happen. If this does happen please contact us within seven working days and if possible please email pictures of the damaged item(s) to email@example.com and we will resolve the problem as quickly as possible for you.
Extra Delivery Information
Before you finalise and submit your order please ensure the delivery address is correct including the postcode. Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.
If you would like your parcel to be left in a specific location please include this in the notes on your order.
Please note once an item has been left in the designated safe location we cannot be held responsible for the parcel after this. Please note Holly’s House cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect address details being provided, major roadworks or road closures and force majeure.